We want you to love what you ordered, but if something isn’t right, do let us know.
In the unlikely, specific events where
- any merchandise you have ordered from us is received in damaged / defective condition, and/or
- if merchandise delivered is different from what you have ordered,
You may return the merchandise unused, and in the same condition as you received it, with its original packaging along with original tags if any.
To ensure that we are serving your need in such an unlikely event, you must notify us within 48 hours of receipt of order via email with supporting pictures, on firstname.lastname@example.org or WhatsApp us on +91-9000733030 Monday to Friday 10 am to 6 pm, and Saturday between 10:00 am and 1:00 pm. We will send you a return email confirmation, post which, all you need to do is ship the unused product to us (at the shipping address mentioned below)with its original packaging and the invoice and all labels/ trimmings if any, intact. Products being returned can only be accepted in brand new condition. It should not be worn, washed, dry cleaned or dirty. Tags should be intact & attached to the garment. Loose tags or broken tags will not be accepted for an exchange or credit note. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. We are not liable for any damages caused to the Product during transit from customer to 30Shades.
Once received, the customer care team at www.30shades.com would study the cause for return claim and based on their finding the cause to be factual and clearly established, will facilitate the replacement or store credit as applicable. In such a case, of a product being faulty or wrongly delivered, 30 Shades will first attempt to facilitate a replacement in satisfaction of the product ordered, and where that is not possible for any reason whatsoever, offer a full value store credit, which can be used to purchase any product on www.30shades.com within 60 days of issue of store credit.
Users must be aware that 30 Shades will not entertain requests for replacement or store credits for any reasons other than the reasons specified above.
Users should note that special offer sales maybe announced from time to time and products included in such lots will not be eligible for any replacement or store credit
Please follow these simple steps to return your purchase
- On the invoice you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
- Send us either on email, or on WhatsApp details of the invoice along with supporting pictures showing the reason for return request.
- Wait for receiving a “Return Accepted” confirmation email from us.
- Pack your return securely in the original package, if possible, and include your invoice copy highlighting the item being returned.
- 5. Courier the parcel back to us at :
M/s 30 Shades
195, Nicholson Road
Near Diamond Point
Tardbund, Secunderabad – 500 009
Ph: +91-40-4445 0079
Colours: Since the resolution and colour composition of each computer monitor varies, we cannot guarantee the accuracy of the shades of colours of products displayed on our website.